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FAQ

FAQ

TURNAROUND AND SHIPPING

CUSTOM ORDERS: We take great care in designing a unique product just for you. Please check our current turnaround times here.

READY-MADE ORDERS: We stock our shelves so we can ship these orders quickly. Please check our current turnaround times here.

If you have a rush order, please get in touch be emailing us at hello@tleafcollections.com.au and let us know the date you require it by. We will let you know if there are any issues with the deadline provided. There may be a small charge depending on our workload and your timeframe.

Unfortunately we are unable to accept any rush orders during peak gifting times such as Mother's Day, Christmas, Father's Day or sale events etc.

Yes. If you would like to combine orders, please send us an email ASAP, quoting all of your order numbers. Please keep in mind that we will only be able to combine orders that have not been processed and/or left our warehouse. Postage refunds will not be issued to those who do not get in contact with us via email.

Please note: We may not be able to combine orders during peak periods due to the large volume of orders we receive during this time.

No, we don't allow local pickup of orders at this time.

If your order has not yet been shipped we should be able to upgrade your order to express shipping. Please email us as soon as possible so we can see where your order is up to.

ORDER INFORMATION

Please send us an email as soon as possible. If we have not yet started production on your order we will be able to make the necessary update for you. However, if your order has already been made, unfortunately we are unable to make any further updates.

While we always aim to be 100% accurate in every order we make, sometimes mistakes can occur due to the highly personalised nature of our products. In the unlikely event that your order has a spelling mistake (created in error by us) or you have received an incorrect order, please contact us immediately with your order number and photos.

Please remember that we don’t review your text so double-check your spelling before placing your order.

We always recommend choosing a light photo with little shadow for our print on wood products. We do not make any changes to your photo, we simply print exactly as it is uploaded. Please ensure your photo is of a lighter nature to get the best results when printed.

We are paper free at T-Leaf Collections so whether sending as a gift or for yourself, no invoices will ever be sent with your package.

If you would like a digital invoice, please send us an email to hello@tleafcollections.com.au

From time to time we do accept custom requests. Please reach out to us to see if we are able to help you.

PRODUCT INFORMATION

Unfortunately, due to the large volume of orders we create, a proof isn’t possible. If there is something specific you’re after, please make it nice and clear in the comments for us and if we have any questions we’ll reach out.

A lot of our designs are interactive so you can swap and change the fonts as you like. For those that aren't, the font choices you see are those that are matched to that design. If you would like a font that you see that is on a different design, please make this nice and clear in the comments.

Your preview image should look like your finished product, however we do manually create your order so there may be some small variance.

You can read our policy here.

This is usually due to the size of the image that you are trying to upload. We recommend that each photo is max. 2MB in size.

You can use this handy tool to optimise them if you need https://imagecompressor.com/ or if you're on your phone a *screenshot* is usually a high enough resolution for your keepsake.

Some product listings will allow you to progress your order without uploading your photos. Please then email your photographs to us at hello@tleafcollections.com.au

JEWELLERY CARE

To keep your timber bracelet looking its best please do not let it come into contact with water and remove before bed.

To keep your product clean, simply use a dry cloth to wipe away any dust, do not use any cleaning product as this may damage the wood and printing on your item.

To keep your clear acrylic bracelet looking its best please avoid wearing while showering or swimming and remove before bed.

To keep your clear acrylic bracelet looking its best simply use a dry cloth to wipe away any dust, do not use any cleaning product as this may damage the acrylic.

This bracelet is an 'occasional' jewellery piece and should not be worn all the time.

It is best to avoid wearing while showering or swimming and remove before bed.

Please make sure you don't rub your bracelet against a rough surface as it could scratch or damage the print.

Simply use a dry cloth to wipe away any dust, do not use any cleaning product as this may damage the acrylic and print.

Our satin cords are made out of high-quality polyester with a lux satin finish. They are incredibly durable and should last many years. General wear and tear over time is normal.

Our Limited Edition Liberty London cords are made out of 100% cotton and are incredibly durable and should last many years.

To keep the cord looking its best you may like to give it a light clean with soapy water and leave it to dry on a flat surface. Do not use any cleaning products as this may damage your cord.

To keep your cord looking its best please avoid wearing while showering or swimming and remove before bed.

PRODUCT CARE

Our Keepsake Boxes are fragile and can dent easily, please handle them with care. Ensure that they are stored in a cool, dry place. Make sure you don't store anything on top or next to your tin as it could easily scratch or damage it.

To keep your product clean, simply use a dry lint free cloth to gently wipe away any dust. Do not use any cleaning product as this may damage the tin and printing on your item.

Our keepsake boxes have a special rust-proof coating however at the curved corners there can be small rust over time.

Colours and grains may vary with our timber, this is due to the natural nature of the material and so each piece we create is unique. Our timber products are made for indoor use, so we recommend keeping your item away from direct sunlight.

To keep your product clean, simply use a dry cloth to wipe away any dust, do not use any cleaning product as this may damage the wood and printing on your item.

Our acrylic (including our acrylic mirror) products are fragile. Please handle them with care. Do not drop the acrylic as it may break. If your product requires hanging, please ensure that it is fastened securely and not within reach of children.

Do not use any cleaning product on the acrylic and/or the printing on your product as this may damage your item.

We recommend using a soft cloth to wipe away any dust/marks.

Our acrylic products are generally made for indoor use, so we recommend keeping your item away from direct sunlight.

Ensure that the kangaroo leather does not come into contact with any form of moisture like water or oils. Our leather is made for indoor use, so we recommend keeping your item away from direct sunlight.

Rare Earth Magnets are the strongest magnets available but they are also brittle. They can easily chip, crack or break when dropped onto a hard surface or smashed together with another magnet. Keep out of reach of children at all times.

WARNING! CHOKING HAZARD. THIS IS NOT A TOY. The product may contain small magnet(s). Swallowed magnets can stick together across intestines causing serious infections and death. Seek immediate medical attention if magnet(s) and/or small parts are swallowed or inhaled. This product contains small parts and a long chord and could be a choking hazard. These are not designed as toys and should never be left unattended with children or hung above or within reach of a child's bed or cot. Ensure that they are hung securely and out of the reach of children at all times.

WHOLESALE

Thanks for your interest in stocking T-Leaf Collections! Although we'd love to have our range in your store, we are not currently taking on any new stockists.a

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