FAQ
TURNAROUND & SHIPPING
CUSTOM ORDERS: We take great care in designing a unique product just for you, so please allow up to 3 weeks for your order to be shipped.
READY-MADE ORDERS: We stock our shelves so we can ship these orders within 5 business days (excludes public holidays and weekends).
If you have a rush order, please get in touch and let us know the date you require it by. We will let you know if there are any issues with the deadline provided. Unfortunately we are unable to accept any rush orders during peak gifting times such as Mother's Day, Christmas, Father's Day etc.
Yes. If you would like to combine orders, please send us an email ASAP, quoting all of your order numbers. Please keep in mind that we will only be able to combine orders that have not been processed and/or left our warehouse. Postage refunds will not be issued to those who do not get in contact with us via email.
Please note: We may not be able to combine orders during peak periods due to the large volume of orders we receive during this time.You sure can. Please send us an email and we can organise a pick-up time and refund your shipping.
MEMORY DROPS
Our Memory Drops are a beautiful keepsake. Simply create a collection of your most special moments and arrange them on your Memory Drop. It's easy to change the photos s you create more memories. Just use the magnets provided to change them up as often as you wish.
We suggest a 6x4” photograph, however any size can fit! That’s the benefit of our Memory Drops.
There are a few places we suggest because they have a really thick card stock which prevents your photographs from curling. Check out some of these businesses below:
We always suggest a thick card stock when getting your photos printed, this will stop your photos from curling. We have suggested a few businesses above.
No. All of our Memory Drops come with everything you need to hang your photographs, whether it be mini-pegs or magnets. The additional accessories are purely optional to create a piece that is even more special.
PRODUCT INFORMATION
Unfortunately, due to the large volume of orders we create, a proof isn’t possible. If there is something specific you’re after, please just make it nice and clear in the comments for us and if we have any questions we’ll reach out.
Please send us an email as soon as possible. If we have not yet started production on your order we will be able to make the necessary update for you. However, if your order has already been made, unfortunately we are unable to make any further updates.
The font choices you see are those that are matched to that design. If you would like a font that you see that is on a different design, please make this nice and clear in the comments.
On most of our products, when you select your design choice on the drop down, this will also change the image to show you your selected design.
While we always aim to be 100% accurate in every order we make, sometimes mistakes can occur due to the highly personalised nature of our products. In the unlikely event that your order has a spelling mistake (created in error by us) or you have received an incorrect order, please contact us immediately with your order number and photos.
PRODUCT CARE
Please read the below information carefully to ensure you are treating your products with care. Our products are for decorative purposes only – please keep out of reach of children.
Colours and grains may vary with our plywood, this is due to the natural nature of the material and so each piece we create is unique. Our plywood products are made for indoor use, so we recommend keeping your item away from direct sunlight.
To keep your product clean, simply use a dry cloth to wipe away any dust, do not use any cleaning product as this may damage the wood and printing on your item.
Our acrylic (including our acrylic mirror) products are fragile. Please handle them with care. Do not drop the acrylic as it may break. If your product requires hanging, please ensure that it is fastened securely and not within reach of children.
Do not use any cleaning product on the acrylic and/or the printing on your product as this may damage your item.
Our acrylic products are generally made for indoor use, so we recommend keeping your item away from direct sunlight.
Ensure that the kangaroo leather does not come into contact with any form of moisture like water or oils. Our leather is made for indoor use, so we recommend keeping your item away from direct sunlight.
Rare Earth Magnets are the strongest magnets available but they are also brittle. They can easily chip, crack or break when dropped onto a hard surface or smashed together with another magnet. Keep out of reach of children at all times.
WARNING! CHOKING HAZARD. THIS IS NOT A TOY. The product may contain small magnet(s). Swallowed magnets can stick together across intestines causing serious infections and death. Seek immediate medical attention if magnet(s) and/or small parts are swallowed or inhaled. This product contains small parts and a long chord and could be a choking hazard. These are not designed as toys and should never be left unattended with children or hung above or within reach of a child's bed or cot. Ensure that they are hung securely and out of the reach of children at all times.
Our Keepsake Boxes are fragile and can dent easily, please handle them with care. Ensure that they are stored in a cool, dry place. Make sure you don't store anything on top or next to your tin that could scratch or damage it.
To keep your product clean, simply use a dry cloth to wipe away any dust, do not use any cleaning product as this may damage the tin and printing on your item.
WHOLESALE
Thanks for your interest in stocking T-Leaf Collections! Although we'd love to have our range in your store, we are not currently taking on any new stockists.
