TURNAROUND AND SHIPPING
CUSTOM ORDERS: We take great care in designing a unique product just for you. Please check our current turnaround times here.
READY-MADE ORDERS: We stock our shelves so we can ship these orders quickly. Please check our current turnaround times here.
Yes! We offer an Express Dispatch Guarantee, to give you the BEST possible chance of getting your parcel on time for a deadline.
Upgrade to our Express Shipping & Dispatch service at checkout and your order will be sent express with Australia Post and jump to the front of the queue to be designed and made first at our warehouse.
Turnaround times will be fast-tracked to approx. 2-3 business days.
Please let us know the date you require your order by at checkout. We will let you know if there are any issues with the deadline provided.
The Express Dispatch & Shipping costs $25.
Yes. If you would like to combine orders, please send us an email ASAP, quoting all of your order numbers. Please keep in mind that we will only be able to combine orders that have not been processed and/or left our warehouse. Postage refunds will not be issued to those who do not get in contact with us via email.
Please note: We may not be able to combine orders during peak periods due to the large volume of orders we receive during this time.
No, we don't allow local pickup of orders at this time.
If your order has not yet been shipped we should be able to upgrade your order to express shipping. Please email us as soon as possible so we can see where your order is up to.
A ‘pre-order’ is an item of high demand and is in transit to us from our manufacturer. Pre-order items have an ‘estimated release date’ which is the date given to us by the shipper for when it will arrive to us. The ‘estimated release date’ is advertised on the listing. Stock can arrive earlier, or later, than the ‘estimated’ date that is given. Customs and transit delays are unforeseen and unpredictable but sometimes do occur which can delay items arriving.
Orders containing a pre-order item will be held until the pre-order item is in stock, the entire order will then be sent in the next day’s dispatch. If you would like your other items sent earlier please purchase in two separate transactions.
If you would like an update on your pre-order purchase, please feel free to contact us.