Parcel Protection

WHAT IS PARCEL PROTECTION?

We take a great deal of care to ensure that your package arrives safely however, the nature of postal services is such that circumstances may impact on the successful delivery of your parcel.

For extra peace of mind we offer a Parcel Protection service to protect your parcel if it is lost, stolen or damaged in transit.

When you add Parcel Protection to your order with us, we'll work quickly to resolve the issue by replacing your missing or damaged parcel.

Our Parcel Protection program collects up to 3.5% of your order, excluding shipping and taxes.

WHAT DOES PARCEL PROTECTION COVER?

What happens if my parcel is lost in transit?

If your parcel has not been delivered within the specified timeframes as outlined by Australia Post, please get in touch with our customer service team and we will open up a missing parcel investigation. If your parcel has been deemed missing by Australia Post, we will replace your order.

Please note we do not offer refunds. Parcel Protection offers a replacement of items or a credit ONLY.

What happens if my parcel is damaged in transit?

If your order has arrived damaged, please contact us within 10 business days so that we can replace your items or or provide a store credit.

Please note we do not offer refunds. Parcel Protection offers a replacement of items or a credit ONLY.

What happens if my parcel is delivered to the wrong address?

If your tracked parcel states that it has been delivered to the incorrect address than supplied and we are unable to retrieve your parcel, your parcel will be deemed as 'missing' and we will replace you order or provide a store credit.

Please note we do not offer refunds. Parcel Protection offers a replacement of items or a credit ONLY.

WHAT IS NOT COVERED BY PARCEL PROTECTION?

What if I entered an incorrect shipping address at checkout?

You may contact our customer service team to have your shipping address updated, however if your order has already been despatched, we will be unable to update this for you.

If the customer has provided an incorrect address and the parcel has been delivered, we will not be responsible for the replacement or recovery of your item.

FAQ's

Can I get a refund for my Parcel Protection? Can I add Parcel Protection after purchasing? What if I do not have Parcel Protection? How do I make a claim?

By participating in our Parcel Protection policy, you agree that T-Leaf Collections reserves the right to modify or replace any part of these terms and conditions and terminate this policy at any time without notice.

WHAT IS PARCEL PROTECTION?

WHAT DOES PARCEL PROTECTION COVER?

WHAT IS NOT COVERED BY PARCEL PROTECTION?

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