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Shipping & Delivery Information

Shipping & Delivery Information

Express Post is still the fastest way to get mail from A to B, but Australia Post can’t guarantee next-business-day delivery right now. Items may take longer than usual to arrive. See current delivery times

Domestic Shipping & Handling Fees (shipping from Brisbane, Australia)

We understand the importance of keeping postage costs low for our customers, so we have made every effort to make it as cheap as possible for you. Our shipping costs are based on the size and weight of your order. Shipping costs are calculated at checkout.
 
FREE REGISTERED SHIPPING Australia wide on orders over $100*
Registered Post starts from $9.95
Express Post starts from $12.95
*excludes bulky items e.g. Picnic Baskets.

Please note: Normal turnaround times still apply with Express Post

All orders include 'signature on delivery'. Please know that we will not be held liable for any missing items if you choose Authority to Leave with Australia Post.

Delivery Times

Australia Post are responsible for your parcel once it has been despatched. If you would like to know the status of your order, please check the tracking information sent to you and contact Australia Post directly.

     
    New Zealand Shipping & Handling Fees

    Registered Post starts from $14.95
    We currently list rates up to 2kg, please email hello@tleafcollections.com.au if you have an order that isn't showing shipping rates so we can arrange a quote for you.


    International Postage

    T-Leaf Collections ships worldwide. Our rates are based on the size and weight of your parcel and where you are located. Rates are only calculated up to 2kg. If a rate is not showing please get in contact with our team via email so that we can arrange a quote for you - hello@tleafcollections.com.au 

    International Taxes and Duties

    Please note all taxes/import duties (if any) are the responsibility of the customer. Please ensure you familiarise yourself with the regulations for your country before purchasing.


      Shipping & Delivery Policy

      We use Australia Post for both standard and express shipping options both Domestic and Internationally. By selecting any of our shipping methods at checkout you are agreeing to the Australia Post terms of service. You can view them here.​

      A tracking number will be provided once your package is dispatched.

      If you encounter any issues with the service provided by Australia Post, such as a missing or lost parcel, you can use your tracking number and submit an enquiry directly with Australia Post here.​

      If your parcel has been damaged in transit, please lodge a claim for compensation here with Australia Post within 48 hours. Please email us to let our team know that a claim has been lodged and include photographs of the damaged item in its original packaging. Australia Post may require you to take the item down to the post office to lodge the claim in person.

      T-Leaf Collections does not accept any responsibility for damaged, delayed delivery or missing mail once it has left our care. Please lodge an enquiry with Australia Post firstly and then reach out to us.

      Any orders that are 'Returned to Sender' due to incorrect information supplied or order not collected, will incur additional postage fees if it is to be redirected to another address or re-sent to the original address. We do not take responsibility for any additional postage fees.

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